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AI Search Is Growing Faster Than Its Business Model

Big Tech earnings this week put a spotlight on the monetization dilemma at the heart of AI-integrated search. The growth of Google’s AI Mode is proving to be a double-edged sword: Investments in conversational search are fueling Google’s fastest year-o... Read more – ‘AI Search Is Growing Faster Than Its Business Model’.

Your Customers’ AI Agents Will Never Give Up 

Personal AI agents will increase service volume - and will expose unresolved demand that customer effort used to keep out of sight. Use that unresolved demand to find the problems now that customers shouldn’t need to chase you about in the first place. Read more – ‘Your Customers’ AI Agents Will Never Give Up ’.

Predictions 2027: Software Development

It’s been a confusing time for software developers. They were used to cooking for themselves: agile, nimble, and mostly concerned about whether their code tastes good to them. However, they started playing around with an InstaPot in 2023 and felt a lit... Read more – ‘Predictions 2027: Software Development’.

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