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Claudeforce: The AI Interface Salesforce Never Built

Salesforce’s Claudeforce announcement ushers in a new era for CRM. This partnership establishes the technical and business connection to embed Sales Cloud data, workflows, and security controls directly into Claude Cowork through Salesforce-hosted MCP ... Read more – ‘Claudeforce: The AI Interface Salesforce Never Built’.

2026 H1 Enterprise Software Earnings Reveal A New Vendor Power Play

H1 2026 earnings season told the story vendors wanted told: AI attach rates climbing, cloud backlog compounding, and platforms expanding into adjacent workflows. ServiceNow sustained approximately 19% subscription growth while increasing its 2026 AI co... Read more – ‘2026 H1 Enterprise Software Earnings Reveal A New Vendor Power Play’.

Before You Build An AI-Powered Enterprise, Build Its Human Foundation

Organizations don’t organically mature into effective AI adoption. At CX Forum West, Colleen Fazio explained how companies can build a solid human foundation in which they can ground their AI initiatives. Read more – ‘Before You Build An AI-Powered Enterprise, Build Its Human Foundation’.

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