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What Are Best-Practice CX Metrics?

This is a really dangerous question that can lead your CX efforts astray and waste your time. If you don’t believe me, bear with me… does this feel familiar? You are doing all the “best-practice” things: measure NPS at relations... Read more – ‘What Are Best-Practice CX Metrics?’.

Texas was the new epicenter of the AI data center buildout. That might be kaput.

Texas is the fastest-growing data center market in the US and ground zero for Big Tech’s largest AI buildouts. But the blue wave that swept the Lone Star State may jeopardize that position. Democrat James Talarico won the US Senate seat against Ken Paxton. Gina Hinojosa won the race for governor against the Republican incumbent,… Read more – ‘Texas was the new epicenter of the AI data center buildout. That might be kaput.’.

AI Agents Need More Than Least Privilege. They Need Least Agency.

For decades, cybersecurity professionals have relied on the principle of least privilege: Only give identities the access needed to perform their jobs. That principle remains essential. But AI agents have exposed its limits. An AI agent can have exactl... Read more – ‘AI Agents Need More Than Least Privilege. They Need Least Agency.’.

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