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Resilience Pros! Answer Our Questions And Get A Report

Each year, Forrester and the Disaster Recovery Journal (DRJ) team up to launch a study examining resilience. We survey on different topics in resilience such as disaster recovery, but this time, the focus is solely on business resilience, including bus... Read more – ‘Resilience Pros! Answer Our Questions And Get A Report’.

Questioning Your AI ROI? Start With Your AI Strategy

“How do we measure the ROI of AI?” “AI costs are going up, how do we prove the ROI?” These questions – coming mostly from IT – start more of my client engagements than any other. As usage of AI credits ramps up and token costs roll in, it’s IT that foo... Read more – ‘Questioning Your AI ROI? Start With Your AI Strategy’.

Cresta Fills An Important Gap In Salesforce’s Customer Service AI Story 

Salesforce has agreed to acquire Cresta, adding voice agents, real-time agent assistance, and conversation intelligence to its customer service portfolio. Salesforce already owns much of the customer context and many of the systems where customer servi... Read more – ‘Cresta Fills An Important Gap In Salesforce’s Customer Service AI Story ’.

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