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Redesign B2B2C Digital Strategy For The AI Era

AI is compressing consumer discovery, decision-making, and service into fewer, faster, and increasingly invisible moments. Answer engines and AI agents now decide what customers see – or don’t.  Long-standing assumptions about how brands (the fir... Read more – ‘Redesign B2B2C Digital Strategy For The AI Era’.

How the Pope’s Magnifica Humanitas offers a template for individuals to meet the AI moment

Pope Leo XIV’s new encyclical on artificial intelligence includes a statement that warrants serious attention from technologists and policymakers: “Technology is never neutral.” Magnifica Humanitas (“Magnificent Humanity”) is a clarion call to all people to act with courage and solidarity as we enter an age already being transformed by artificial intelligence, the greatest change in… Read more – ‘How the Pope’s Magnifica Humanitas offers a template for individuals to meet the AI moment’.

Marketplace Platforms Aren’t One Market Anymore: Announcing Forrester’s Two Landscapes For 2026

Marketplace platforms no longer represent a single category decision for enterprise buyers. The market is bifurcating into two operating models/enterprise motions that define how value is created, delivered, and measured: digital services (“bits”) and ... Read more – ‘Marketplace Platforms Aren’t One Market Anymore: Announcing Forrester’s Two Landscapes For 2026’.

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